Experience feedback is an essential industrial risk management process. Its aim is to improve safety by learning lessons from events, incidents and accidents.
The relationship between experience feedback and other safety management activities needs to be carefully thought through. Its long-term performance is closely linked to the organization’s safety culture.
Why is this theme important?
Experience feedback has several functions that can sometimes compete with each other:
• enable communication between the various safety actors (hierarchical levels, professions, organic personnel and external contractors);
• encourage individual and organizational learning;
• provide information for safety management;
• obtain reliability data.
For many years, industrial companies have been collecting feedback. They analyze malfunctions and implement corrective actions.
How can we foster a reporting culture? How can we ensure that this challenge concerns all hierarchical levels?
Results in French
Some useful questions to ask about your experience feedback system
Call for proposals
The call for scientific proposals on this theme was launched in 2005.
Selected research projects
- Experience feedback and industrial safety: learning dynamics in networked industrial systems
Team led by Céline Cholez and Thomas Reverdy (CRISTO, University of Grenoble, France) - Taking weak signals into account in safety management: diagnosis of a refinery and a metallurgical facility
Team led by Yves Dien (EDF R&D, France), Jean-Christophe Le Coze, Nicolas Dechy (Ineris, France), Floor Koorneef and Andrew Hale (TU Delft, the Netherlands) - Experience feedback and naive explanations: a study in the chemical and nuclear sectors
Team led by Rémi Kouabenan (LPS, Université de Grenoble, France) - Experience feedback and risk management information systems: integrating experience data
Team led by Bertrand Munier (GRID, ENSAM/ESTP, France) - Safety in European air transport: conventional wisdom and new approaches
Team led by Jean Pariès (Dédale, France) - Integrating weak signals into a pharmaceutical company’s HSE management system
Team led by Jean-Luc Wybo (CRC Mines ParisTech, France) - Organizational reliability and couplings: co-design in the complex enterprise
Team led by Bernard Pavard (University of Toulouse, France) - Experience feedback: a way to open up the company to the public arena
Team led by Patrick Chaskiel (University of Toulouse, France), Irène Gaillard (IPST-Cnam, France) and Alain Garrigou (University of Bordeaux, France)